Episode notes

The CX Goalkeeper had the great opportunity to interview Adam Toporek

LinkedIn Headline: Helping organizations win with experience! ► Customer Service Expert ✪ Keynote Speaker ✪ Trainer ✪ Strategic Advisor

Highlights:

  • 00:00 Game Start

  • 00:50 Adam's introduction

  • 03:09 Which values drive you in life?

  • 04:24 it's never too late to win with CX

  • 07:35 how do you define defense and attack in customer service?

  • 09:38 how is it possible to prevent hassle for customers?

  • 14:02 employee empowerment

  • 19:08 3S Process and the CATER Process

  • 22:52 Employees remuneration

  • 26:13 The Future of CX

  • 28:32 ... 

 ...  Read more
Keywords
crack the customer codeadam toporekcustomers that stick