Episode notes
The CX Goalkeeper had the great opportunity to interview Rebecca Brown
LinkedIn Headline: Award-Winning Customer Experience Consultant | Anti-bullying Advocate | Keynote Speaker | Feature Writer |
Highlights:
00:00 Game Start
00:32 Rebecca's introduction
03:10 Rebecca's values
04:21 What's your understanding of diversity and inclusion in customer experience?
06:13 Are people only speaking about it, or are also applying the lesson that we can learn from diversity and inclusion?
09:02 What is the value added of diversity and inclusion?
13:14 Who is the owner of diversity & inclusion?
15:25 how could we measure the improvement in this area?
18:34 do you have a good example that you say this is nowadays best in practice in diversity and integration?
20:35 how can I contribute ...
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