5 Steps On How To Set Up Your CX Business Unit with Mandisa Makubalo

The CX Goalkeeper had the great opportunity to interview Mandisa Makubalo

LinkedIn Headline: Founder & Principal Practitioner at Unlimited Experiences SA

Highlights:

00:00 Game Start

00:46 Mandisa's introduction

01:48 Mandisa's value

02:55 The idea of the article "5 Steps On How To Set Up Your CX Business Unit"

05:59 Overview of the article "5 Steps On How To Set Up Your CX Business Unit"

07:17 The 4 tips

10:51 The meaning of Design for Value

14:38 The 5 steps described in "5 Steps On How To Set Up Your CX Business Unit"

25:52 The masterplan

28:42 The future of CX

30:36 Mandisa's book suggestion

32:35 Mandisa's contact details

33:37 Mandisa's Golden Nugget

and much more