The Magic of Disney World with Dennis Snow

The CX Goalkeeper had the great opportunity to interview Dennis Snow

LinkedIn Headline: Customer Service Keynote Speaker, Consultant, and Author

Highlights:

00:00 Game Start

00:30 Dennis' introduction

03:31 Dennis' values

05:19 Disney, what are the key ingredients to be so successful in this magic world?

09:30 Disney is offering a great experience But let's quite expensive...

13:38 People want always to come back

14:47 How is it possible that cast members are always so friendly?

18:56 Onstage and backstage.

21:23 What can companies learn from Disney?

25:50 Talking about CX: what are we going to discuss about in 10 years?

28:24 Dennis' book suggestion

30:08 Dennis' Contact details

32:03 Dennis' Golden Nugget

and much more on