Episode notes

The CX Goalkeeper had the great opportunity to interview Annette Franz

LinkedIn Headline: Coach | Keynote Speaker | Author | Putting the "Customer" in Customer Experience

Highlights:

  • 00:00 Game Start

  • 01:25: Annette Franz’s Introduction

  • 02:42 Annette Franz’s Values

  • 03:51 Where did the idea of the new book come from?

  • 05:25 The 10 principles in the book

  • 06:57 which principle did you enjoy writing the most?

  • 09:29 which principle is the most undervalued rated?

  • 12:53 the principle you forgot

  • 16:11 which principle was for you the most difficult to write about?

  • 17:13 which principle did you wrote as  ... 

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Keywords
winning on purposeannette franz