Episode notes
The CX Goalkeeper had the great opportunity to interview Annette Franz
LinkedIn Headline: Coach | Keynote Speaker | Author | Putting the "Customer" in Customer Experience
Highlights:
00:00 Game Start
01:25: Annette Franz’s Introduction
02:42 Annette Franz’s Values
03:51 Where did the idea of the new book come from?
05:25 The 10 principles in the book
06:57 which principle did you enjoy writing the most?
09:29 which principle is the most undervalued rated?
12:53 the principle you forgot
16:11 which principle was for you the most difficult to write about?
17:13 which principle did you wrote as ...
Keywords
winning on purposeannette franz