Episode notes

The CX Goalkeeper had the great opportunity to interview Miles C. Thomas

LinkedIn Headline: Chief Experience Officer - Creating Customer Centric Companies -Global customer service & experience leader - Contributing author CX3 - Chair of CX Judges - Top CX Influencer 2021/22

Highlights:

  • 00:00 Game Start

  • 01:18 Miles' Introduction

  • 02:28 Miles' Values

  • 04:10 Holistic Experiences

  • 05:10 The Holistic Experiences Model: CX Strategy, Leadership & Culture, Customer Intelligence, Employee Empowerment & Experiences and Service Experience

  • 09:35 Assessment & Next steps

  • 10:40 The biggest potential is in Customer Intelligence

  • 11 ... 

 ...  Read more
Keywords
frameworkholistic experience