Episode notes
The CX Goalkeeper had the great opportunity to interview Miles C. Thomas
LinkedIn Headline: Chief Experience Officer - Creating Customer Centric Companies -Global customer service & experience leader - Contributing author CX3 - Chair of CX Judges - Top CX Influencer 2021/22
Highlights:
00:00 Game Start
01:18 Miles' Introduction
02:28 Miles' Values
04:10 Holistic Experiences
05:10 The Holistic Experiences Model: CX Strategy, Leadership & Culture, Customer Intelligence, Employee Empowerment & Experiences and Service Experience
09:35 Assessment & Next steps
10:40 The biggest potential is in Customer Intelligence
11 ...
Keywords
frameworkholistic experience