Episode notes

The CX Goalkeeper had the great opportunity to interview Sandra Thompson

LinkedIn Headline: Founder of the Ei Evolution CX & EX Consultancy| CX & EX Educator| 1st Goleman Emotional Intelligence Coach in the UK| TEDx speaker| Applied CX & EI course lead| Contributing author to PUNK XL

Highlights:

00:00 Game Start

00:55 Sandra's Introduction

02:10 CX3

03:25 Sandra's Values

06:00 Definition of Emotional Intelligence (EI)

08:35 Sandra's preferred two components of EI

10:50 The most difficult competency to explain

13:05 The most underrated competencies

14:35 The place of emotions in business

22:05 Link among emotions, employee experience and loyalty

28:50 What are we going to discuss in 10 years related to EI in employee experience

31:40 Sandra's Book Sugge ... 

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Keywords
emotional intelligencegolemanei evolution