S01 E78 - Digital Customer Service with Rick DeLisi
Customer Experience Goals with the CX Goalkeeper by Gregorio UglioniThe CX Goalkeeper had the great opportunity to interview Rick DeLisiLinkedIn Headline: Co-Author of "Digital Customer Service: Transforming Customer Experience for an On-Screen World" and "The Effortless Experience"Highlights:00:00 Game Start00:56 Rick's Introduction02:13 The Effortless Experience & experience engineering06:40 Rick's Valu ... See more
Jun 13 2022