Episode notes
The CX Goalkeeper had the great opportunity to interview Ozkan Demir.
LinkedIn Headline: Chief Executive Officer - Pisano
Highlights:
00:00 Game Start
00:50 Ozkan's Introduction
02:20 Ozkan's Values
04:30 His view of the CX landscape "The Total Experience"
06:49 Key ingredients for such a great success story
13:03 What are customers asking to Pisano?
15:11 The role of the team and some insights to nurture it
20:20 Coach or teammate?
20:50 What we are discussing in 10 years about Customer Experience?
25:33 Ozkan's contact details
28:28 Ozkan's "non" book suggestion
30:25 Ozkan's Golden Nugget
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