Emotional Optimism & Employee Experience with Claude Silver - Chief Heart Officer

CX GOALKEEPER - Customer Experience Goals by Gregorio Uglioni

Episode notes

The CX Goalkeeper had the great opportunity to interview Claude Silver

LinkedIn Headline: Chief Heart Officer at VaynerMedia (CHRO)/Chief People Officer)

Highlights:

0:00 Game Start

00:45 Claude's Introduction

01:55 Claude's values

04:09 Claude ingredients for success

6:20 The Role of Human Being in Business

7:43 Claude's definition of her own success

10:00 Where to start with employee experience

14:04 Definition of Employee experience ("you are moving the ball down the field")

15:49 Scoring a goal alone it's not so funny as scoring them together

18:53 something Claude tried and didn't work

20:30 what we are speaking about in 10 years

21:15 Claude contact details

22:35 Claude book suggestions

23:29 Claude golden nugget

... and much more

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Keywords
empathyclaude silvervaynermedia