The Experiences of a CX Legend with Faran Niaz

The CX Goalkeeper had the great opportunity to interview Faran Niaz

LinkedIn Headline:

Customer Experience Practitioner & Consultant | Top 100 Global CX Thought Leader 2021 | Helping Companies Enhance CX to Maximize ROI & 7 STAR Ratings | CEO & Founder – CX FUTURE | Int’l CX Awards Judge | Keynote Speaker

Highlights:

• 00:00 Introduction

• 01:01 Which is the last experience you remember? and why?

• 07:42 Which is the most human interaction with a company you have experienced?

• 12:58 Which is an interaction with a company which was perfectly supported by technology?

• 16:05 Which is one experience with a company you will never forget?

• 20:50 When was the last time you said “I want to talk with your supervisor / manager / CE ...