Uplifting Service with Ron Kaufman - Second Half

CX GOALKEEPER - Customer Experience Goals by Gregorio Uglioni

Episode notes

The CX Goalkeeper had the great opportunity to interview RON KAUFMAN

Ron's LinkedIn Headline:

New York Times Bestselling Author "UPLIFTING SERVICE" | Customer Experience & Service Culture Expert | Keynote Speaker

This discussion was split in 2 episodes. On April 4th, the first episode went live

Highlights:

00:00 Service Process & Service Perception

6:11 Measurement of service quality

9:35 The future of service ("A customer is anyone who is not me")

13:30 Book suggestion

15:50 Contact details

17:20 Ron's Golden Nugget

... and much more

Ron's Contact Details:

* https://www.ronkaufman.com

* https://www ... 

 ...  Read more
Keywords
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