Episode notes
The CX Goalkeeper had the great opportunity to interview RON KAUFMAN
Ron's LinkedIn Headline: New York Times Bestselling Author "UPLIFTING SERVICE" | Customer Experience & Service Culture Expert | Keynote Speaker
This discussion was split in 2 episodes. On April 11th, the second episode will be live
Highlights:
00:00 Game Start
1:35 Ron Kaufman's Introduction
4:30 Ron's 6 personal values
7:30 Service, Care and Love
8:40 The Grandma story at the Kindergarten
9:40 Uplifting Service
10:30 The definition of Service
14:15 Pillars of the Service Culture
18:30 Excellent Service vs. Service Culture
... and much more
Ron's Contact Details:
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uplifting servicecareservicewell beingron kaufman