Episode notes
The CX Goalkeeper had the opportunity to interview Ricardo Saltz Gulko
Customer & Employee Experience & Customer Success - Services - Data-Driven Transformation, Lead Design & Innovation, Change & Growth - Founder of the European Customer Experience Organization (ECXO)
The game with Ricardo:
00:00 Game Start
1:30 Ricardo Gulko Saltz introduction
5:30 The ECXO
6:59 The Vision of the ECXO
9:40 Simplification in Customer Experience
20:25 How to cope with the increasing complexity
29:15 Ricardo's book suggestion
31:10 Ricardo's contact details
32:40 Ricardo's Golden Nugget
Ricardo Contact details:
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ecxosimplification