The Impact of CX on Business with Petko Tinchev

The CX Goalkeeper had the great pleasure to interview Petko Tinchev from Gemseek

Petko Tinchev: CEO at GemSeek | Predicting future behaviour by fusing what customers say and do | CX impact acceleration

Highlights:

0:00 Kickoff


0.49 Petko Tinchev's introduction


1:51 Petko's career


4:16 Petko's core values


6:49 Impact of Customer Experience


11:35 Three examples (tangible solutions which are awards winning): proactive, predictive analysis & digital twins)


16:26 How to convince companies on pioneering some new solutions


20:56 How to assess the impact on the solutions implemented (financial, social, sustainability)


26:27 Contact details


28:25 Book suggestion


30:10 Golden Nugget

Petko contact details:

*