Episode notes

The CX Goalkeeper had a smart discussion with Dr. Brian Harman

Coaching Executives Into High-Trust Leaders Who Earn 41% More In 3 Months Using The Signature BMH Career & Leadership Accelerator

Highlights:

1:30 Brian's Introduction

4:27 Brian’s TEDx Talk “How to use humor to build trust”

7:13 Digital working and how to improve trust

8:45 Brian’s Forbes Article

9:08 Definition of trust

10:15 Performance, Equality, empathy and fun to create high trust teams

14:40 Failure rituals

17:05 Employee involvement to create cohesion

18:35 After the game

19:23 Book suggestion “Give and Take, Adam Grant

20:13 Brian’s Golden Nugget: "High Trust Hello"

Contact details:

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