Episode notes
The CX Goalkeeper had a smart discussion with Jeannie Walters
Founder and CEO of Experience Investigators, Customer Experience Speaker, Trainer, Podcast Host.
In this episode you will learn:
- Customer experience is more than a customer journey map or a Net Promoter Score.
- It creates fewer ruined days for customers
- CX is all about 3 things: a mindset, a strategy and a discipline
… and much more
more information: www.cxgoalkeeper.com/JeannieWalters
Keywords
jeannie waltersthe cx castlinkedin