S01 E62 - The Dark Side of Customer Experience with Michael Bartlett - First Half

Customer Experience Goals with the CX Goalkeeper by Gregorio Uglioni
The CX Goalkeeper had a smart discussion with Michael Bartlett.Michael is the creator of the CCXP exam simulator and the director of Experience Innovation at JMARK. He is a serial founder and philanthropreneur dedicated to helping animal rescues.We discussed about the key takeaways from the book in 2 episodes.Today, I published the first  ...  See more
Feb 21 2022
customer experienceccxpconsumer behaviourbookthe dark side of cxbehavioral science