Episode notes
The CX Goalkeeper had a smart discussion with Vincent Placer
CEO of Colorado Group and ECXO Ambassador for the French Chapter
The discussion is available on all common PODCASTING platforms as Apple, Google, Amazon, Spotify and Stitcher as well as a WEBCAST on YouTube.
In this episode we discuss about:
- Some insights on the ECXO
- to link costs and returns early in the innovation process
- investing in CX leads to return in the medium and long run
- understanding the cost to serve
- the 3 fields to optimize costs
… and much more
His book suggestion:
- Noise; Daniel Kahneman, Olivier Sibony, Cass R. Sunstein
- Introductory Statistics; Thomas H. Wonnacott, Ronald J. Wonnacott
Vincent’s golden nugget:
«Join the ECXO!»
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