Episode notes
The CX Goalkeeper in collaboration with the ECXO had a smart discussion with Mario Sepp
Mario is Owner and Founder of Gastspiel and an Ambassador of the ECXO.
In this episode you will learn:
some insights on the ECXO
what are the relevant key components of a CX transformation
where to focus on at the beginning
… and much more
His book suggestion:
- The Lean Startup; Eric Ries
- Service Design Thinking; Marc Stickdorn und Jakob Schneider
- Service Design Doing; Marc Stickdorn , Markus Hormess, et al.
Mario’s golden nugget:
People are looking for people who keep promises.
How to contact Mario:
... Read more