S01 E53 - CX Goalkeeper with Mary Drumond SECOND HALF - E53 is about customers' behaviours and a lot more

Customer Experience Goals with the CX Goalkeeper by Gregorio Uglioni
The CX Goalkeeper had a smart discussion with Mary DrumondChief Marketing Officer at Worthix, host of the Voices of CX, Keynote speaker and thought leader in CX.I split the discussion in 2 episodes, the first one went live last week!In this episode:- How to operationalizing empathy- Focus on identifying impact as the frequency is relative  ...  See more
Dec 20 2021
Keywords
customer experienceartificial intelligencefeedbackempathypeak end rule