CX Goalkeeper & the ECXO with Federico Cesconi - E45 is about Customer Insights & relevant experiences

The CX Goalkeeper in collaboration with the European Customer Experience Organization (ECXO) had a smart discussion with Federico Cesconi

Federico Cesconi is the CEO and co-founder of Sandsiv+ and he is an ambassador of the ECXO.

Which is available on all common PODCASTING platforms like Apple, Google, Amazon, and Spotify as well as a WEBCAST on YouTube.

In this episode you will learn:

- Some highlights on the ECXO

- How Sandsiv+ was created to support the Customer Experience Management (CXM) process based on 5 pillars: Capture, Analyze, Integrate, Improve and Measure to create value out of this process

- How Sandsiv+ will shape the future of CXM based on i) native Cloud, ii) integration in an ecosystem and iii) Artificial Intelligence

… and much more

His ...