Episode notes
The CX Goalkeeper had a smart discussion with Rosaria Cirillo
Rosaria is an expert on H-CX, she is an Author a Certified Happiness Trainer and THE Happiness Driven Growth Change Catalyst. Additionally TED Speaker, CX Trainer & Management Advisor
We discussed about the book: Yellow Factor, Happiness in Business
You will learn about:
The evolution of business through different levels: shareholders, customers, employees, purpose, and happiness
Spiritual, physical, intellectual, relational, and emotional wellbeing translated into the business world for customers, employees, and society
HAPPINESS as Health, Autonomy, Purpose, Play, Integrity, Nature, Empathy, Simplicity, Smile
GROWTH as Grounding, Reaching up, Operationalizing, Wow Blossoming, Taking Time, Harve ...