Episode notes
The CX Goalkeeper had a smart discussion with Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!
Shep will publish his latest book "I'LL BE BACK - How to Get Customers to Come Back Again and Again" on September 20th, 2021
You will learn:
The definition of AMAZING
The Green Egg Story
Where does Shep buy cars
how to connect history based measurements and future customers behaviours
How to meet customer's expectations by giving the shortest customer service speech in the world
a 6 steps process on how to create I’ll be back experiences (part of latest book)
… and much more
Shep’s golden ...
... Read moreKeywords
shep hykenhykenamazing business radioshep tv