CX Goalkeeper & Maurice FitzGerald 2st Half - S1E37 is about NPS strengths, weaknesses & its future

The CX Goalkeeper had a smart discussion with Maurice FitzGerald (second half)

Editor in Chief - Content, at OCX cognition. VP Customer Experience HP Software (retired). Former manager of the 23,000-member Net Promoter System (NPS) Forum on LinkedIn. Helping companies to improve customer experience and their methods of developing and implementing business strategy. Achieving this by coaching, speaking, blogging and writing.

You will learn:

- How to leverage scorecards properly

- How to cope with the missing link between customer feedback and corporate strategy

- How to structure the reporting line for CX managers

- The impact of technology on surveys

… and much more

Please don’t forget this is the second half of this outstanding friendly match with ...