Episode notes
The CX Goalkeeper had a smart discussion with Nick Glimsdahl
Nick Glimsdahl is director Contact Center Solutions at VDS and host of the podcast Press 1 For Nick
My learnings:
Be purposeful with your time.
Podcasts add value for prospects, customers and for the host. It is a way to add value by having fun and serving listeners
Nick mentioned some episode which stand out based on our flow:
Episode 23 with Jesse Cole – Owner of Savanah Bananas. He found out that he we not in baseball business but in delivering experiences
Episode 16 with John DiJulius, President DiJulius Group. Use FORD (Family, Occupation, Recreation and Dreams) on your employees and when you interact with customers. By writing a short note in your CRM you gain insights on your customers.