S01 E26 - CX Goalkeeper with Bjoern Kaelin - S1E26 is about leadership, empathy and the ART of collaboration

Customer Experience Goals with the CX Goalkeeper by Gregorio Uglioni
The CX Goalkeeper had a smart discussion with Björn Kälin My learnings:His definition of empathy: feeling into something.The target is to understand customers’ feelings and acting on feelings (including what to do next)We are all humans, and we are not the same every day.Anthrolytics is the solution. By sensing and predicting emotions, it  ...  See more
Jun 14 2021