Episode notes
The CX Goalkeeper had a smart discussion with Faran Niaz
Faran Niaz is CEO & founder of CX FUTURE. He is a change management expert, agile CX leader and transformation specialist. Faran is an international speaker & awards judge.
Additionally, he is passionate about LEGO and an award-winning photographer.
My learnings:
In Dubai and in the United Arab Emirates, CX is driven by the government.
The priority is happiness and focus on people (tourists and citizens) needs.
All is so smooth as there is an immense respect and love for the government.
There is a clear focus on continuously improving experiences. Expectations are extremely high – overdeliver is a must.
A star model (as the well known for hotels) was developed for other industries (e.g. ...