Episode notes
The CX Goalkeeper had a smart discussion with Anna Noake Schulze
Anna is a Senior Partner for CX and a founding member and platform advisor of “Women in CX”. She is a best-selling author of the «Customer Experience 3» book, a TEDx & Keynote Speaker and a Startup Mentor.
My learnings:
Platforms will change how business works as it is a different way of doing business.
The comparison between pipeline businesses and platform businesses makes it quite clear.
A pipeline business has a linear value chain (i.e., one flow from the company to the customers)
Platform businesses offer the infrastructure as they control the access to the value creation chain.
The value itself is created by the participants (sellers and buyers). Both are contributi ...