Episode notes
The CX Goalkeeper had a smart discussion with Adrian Swinscoe
Adrian is a Customer experience advisor, author, speaker, workshop leader and aspirant punk at Punk CX.
We discussed following tracks from his book:
With great power comes great responsibilities
CX is not F***** metrics
Simplicity rules: ok?
The answers are right in front of view
His book suggestion: Worth It by Dan Price
How to contact Adrian:
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