CX Goalkeeper with James Dodkins - S1E13 is about how James applied the SCO method to his business and about social media

CX GOALKEEPER - Customer Experience Goals by Gregorio Uglioni

Episode notes

The CX goalkeeper had a smart discussion with James Dodkins

Yes, I really mean JAMES - THE CX ROCKSTAR! He was named The UK's #1 CX Influencer by Customer Experience Magazine in 2020, he is a GLOBAL KEYNOTE SPEAKER, the HOST OF AMAZON PRIME’S ‘THIS WEEK IN CX’ and a lot more. The value he brings to the CX community is outstanding.

My key learnings:

  • Customer outcome first

    • Start always by asking: who is the customer?

    • Followed by the question: what is the successful customer outcome?

  • Sharing is key and continuous learning is the only way to grow

  • Success doesn’t happen by accident, it is carefully planned

  • Productivity hack: TikTok is great to elaborate videos which can be published afterwards on other social media.

Jame ... 

 ...  Read more