Episode notes
The CX Goalkeeper had a smart discussion with Stacy Sherman
Stacy Sherman is a mom of two fabulous kids and a Schnoodle dog. Fan of Simon Sinek. She is applying Simon’s WHY principles every day & mentoring others to do the same. Stacy is passionate about inclusion & thought diversity (as happy employees lead to happy customers.) She doesn’t just talk. She is a doer such as: launching “Women Leaders Making A Difference” community because she knows that small actions lead to big impacts. Stacy is the founder of DoingCXRight and at the same time she is Head of Customer Experience & Employee Engagement at a big corporate.
Key learnings:
It is important to bringing people, i.e., humans, to the table as we are designing, implementing and deploying new experiences
Technology is not the solution. I ...