Episode notes
The CX Goalkeeper had a smart discussion with Nate Brown
Nate Brown is the Chief Experience Officer at Officium Labs, and the Co-Founder of CX Accelerator. His sweet spot is helping employees to understand the customer journey and how they play in role in improving it.
He defines himself as a student of Customer Experience. His vision is to helping organization and people to reduce stress and friction and making people life better.
Nate Brown speaks about "learning" as a key component of the employee experience:
Knowledge is the lifeblood of CX and people are wasting time searching for answers. Therefore, Nate point out that it is important to create a culture where learning is an everyday ritual. There are different ways to learn, to make learning effective and to
upskill agents.
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