CX Goalkeeper with Nate Brown - S1E9 is about the learning experience as an enabler to make people’s life better

CX GOALKEEPER - Customer Experience Goals by Gregorio Uglioni

Episode notes

The CX Goalkeeper had a smart discussion with Nate Brown

Nate Brown is the Chief Experience Officer at Officium Labs, and the Co-Founder of CX Accelerator. His sweet spot is helping employees to understand the customer journey and how they play in role in improving it.

He defines himself as a student of Customer Experience. His vision is to helping organization and people to reduce stress and friction and making people life better.

Nate Brown speaks about "learning" as a key component of the employee experience:

Knowledge is the lifeblood of CX and people are wasting time searching for answers. Therefore, Nate point out that it is important to create a culture where learning is an everyday ritual. There are different ways to learn, to make learning effective and to

upskill agents.

 ...  Read more
Keywords
learning