CX Goalkeeper with Francesca Tempestini second half - S1E8 is about the whole employee experience at Disney

The CX Goalkeeper had a second smart discussion with Francesca Tempestini.

Francesca is speaking about the employee experience at Disney, as she worked there for 5 years.

Are you smiling when you are speaking about your former employer? Francesca Tempestini continuously smiled also during the second discussion about her experience at Disney as a cast member.

Nowadays, Francesca Tempestini is an Export Manager at FARAONE srl. She is an enthusiastic disseminator of Disney approach.

In the following discussion, she explains the whole employee journey.

It is important to invest in the employees for 2 main reasons:

- Employees will be in touch with customers – “happy and engaged employees creates happy customers”. It’s really about “feeling”. Employees want to be understood and valued

- Em ...