Episode notes
Jonathan Daniels is very well known in the CX world.
He is the author of the book "The Customer Experience Playbook"
He is dedicating his time co-creating, training and coaching organisations and leaders, giving practical tips on becoming customer-centric.
Cofounder of cx-brussels
Director of cx-centric.com
Director of daniels-solutions.com
Keywords
customer experiencecxwg20