Follow the money? Steve Bertamini and Mukund Bhatnagar on mortgages, models, & banks without baggage

Gulf banks say they can leapfrog legacy rivals in the AI era — but only if they move faster.

In this AB Majlis episode, host Tala Michel Issa (Chief Reporter, Arabian Business) speaks with Steve Bertamini (ex-CEO, Al Rajhi and KGI; Kearney adviser) and Mukund Bhatnagar (Partner, Kearney; Global Lead for Financial Services) on where AI is already paying off, why mortgages still need humans, and how data quality, privacy and regulators will shape hyper-personalised finance by 2030.

We unpack fintech partnerships, the real threat from Big Tech, and what it will take for GCC banks to become truly AI-native — without losing customer trust.